Protected area
Directory operations portal
Access pending
Your account request is signed in but not approved yet. An approved admin needs to approve your access type before the operations tools appear.
My listings
Claim the public listing for your practice to receive Veteran appointment requests directly and unlock featured placement.
| Listing | Status | Tier | Leads this month | Upgrade |
|---|---|---|---|---|
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Claim a listing
Find your listing on the site and use its "Claim this listing" link, or enter the NPI shown on the listing page.
Submitted practices
New practices you submitted from Add your practice. Approved submissions become claimed listings on your account.
| Practice | Submitted | Status |
|---|---|---|
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Veteran appointment requests
Leads routed to your approved listings. Respond within one business day and mark the outcome.
| Received | Veteran | Details | Listing | Outcome |
|---|---|---|---|---|
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VA clinical leaders dataset
Checking dataset access...
Change password
Update the password for your signed-in account.
Provider tools
VA staff tools
Advocate tools
Monetization at a glance
Check weekly. Karuna opt-in rate shows whether the VR funnel works; booked share shows whether paid placements deliver value to practices.
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Admin approvals
Approve, deny, suspend, or update account roles.
| User | Organization | Requested | Status | Approve As | Action |
|---|---|---|---|---|---|
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Listing claims
Approve ownership, set the paid tier and featured window, and control lead routing.
| Listing | Claimed by | Status | Requested | Tier / window / cap | Action |
|---|---|---|---|---|---|
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Dataset access
Accounts entitled to export the VAMC specialty clinician roster.
| User | Status | Expires | Exports | Action |
|---|---|---|---|---|
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New practice submissions
Verify the NPI against the NPI Registry before approving. Approval publishes the listing on the next npm run listings:sync and page regeneration, and gives the submitter a free claim when their account email matches.
| Practice | Address / phone | Submitted by | Status | Action |
|---|---|---|---|---|
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Disputed leads
Practices dispute leads they could not act on. Uphold to remove the lead from the practice's monthly count; reject to keep it counted.
| Practice | Lead | Reason | Resolution |
|---|---|---|---|
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